📦 Frequently Asked Questions (FAQ)

Welcome to the dm.store FAQ page! We’re here to make your shopping experience smooth and transparent. Below are answers to the most common questions we receive. If you don’t see your question here, feel free to contact us — we’re always happy to help!

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🚚 Shipping & Delivery

How long does shipping take?

• U.S. Orders: Typically arrive within 7–14 business days.

• International Orders: Usually delivered within 14–31 business days, depending on your location.

Do you offer tracking?
Yes! Once your order is processed, we’ll upload your tracking information as soon as possible. You can monitor your order's progress on our track your oder page.

Do you offer express or expedited shipping?
Currently, we do not offer expedited shipping, but we’re working on adding faster delivery options in the near future!

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🔁 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition that you received them.

How do I start a return?
Please contact our support team with your order number and reason for return. We’ll guide you through the process quickly and hassle-free.

Do you offer exchanges?
If your item is defective or damaged, we’re happy to send a replacement. Please contact us with photos and details.

When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 3–7 business days back to your original payment method.

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📦 Orders & Tracking

Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to make changes. Please contact us ASAP after placing your order.

My tracking number isn’t updating. What should I do?
Sometimes it takes a few days for tracking info to appear. If it hasn’t updated after 5 business days, please contact us and we’ll investigate.

What if I never received my order?
If your tracking says delivered but you haven’t received your package, check with neighbors or your local postal service. Still no luck? Contact us and we’ll help sort it out.

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💳 Payments & Pricing

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.

Is my payment information secure?
Absolutely. dm.store uses SSL encryption and secure payment gateways to protect your information at all times.

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🛍️ Products & Support

Are your products high quality?
Yes! We carefully source and test all our items to ensure they meet our standards for quality, functionality, and value.

How can I contact support?
You can reach us anytime through our contact us +1 401-416-8820 page or by email.dmstorenow10@gmail.com Our team is quick to respond and always happy to assist.

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Still have questions?contact us dmstorenow10@gmail.com and we’ll get back to you as soon as possible.

Thanks for shopping with dm.store – where quality meets speed and service.

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